We want your experience shopping with Midway Sports to be convenient and hassle-free. This shipping policy outlines key details about how we handle shipping products to you, including:

Please review this policy carefully. Reach out if you have any other questions!

Where We Ship

Midway Sports ships to all 50 U.S. states. We do not currently ship to P.O. boxes, APO boxes, or international addresses.

Continental U.S.

For addresses located in the 48 contiguous United States, expect delivery in 3-7 business days via ground shipping. This includes DC but excludes AK and HI.

Alaska & Hawaii

For AK and HI addresses, packages take longer to deliver given their remote locations. Standard delivery times are:

Future International Shipping

We hope to expand international shipping capabilities to Canada, Europe, and Australia in the future. Please check back on our website periodically for updates. Or join our email list to receive notifications about major company announcements and changes.

Shipping Methods & Delivery Timelines

Midway Sports leverages trusted carrier partners to deliver packages conveniently and reliably to your door. Here is an overview of our shipping methods and related timelines:

Ground Shipping

Our standard “ground” shipping is facilitated via UPS or FedEx Ground. It takes between 3-7 business days for delivery within the continental United States once the order ships from our warehouse.

Ground shipping incurs a small surcharge calculated based on order subtotal. See current rates on our website.

2-Day Shipping

We offer expedited 2-day shipping on most orders being delivered within the continental US. Two-day shipping is facilitated via UPS or FedEx and takes approximately 2 business days for delivery from the shipment date.

2-day shipping incurs an additional charge over standard ground shipping, calculated based on order subtotal. See current rates on our website.

Next Day Shipping

For an extra fee, we can facilitate next business day delivery on your order through UPS or FedEx Next Day shipping methods. Orders must be placed by 2 PM EST to qualify for Next Day. Next Day shipping is only available for delivery addresses within the continental US.

Pricing varies based on recipient ZIP code. Expect additional charges between $15-$100 over standard Ground, depending on location. Contact us directly if you are interested in getting a Next Day Shipping quote.

Carrier-Related Delays

Occasionally package delivery may be delayed due to carrier-related issues such as inclement weather, natural disasters, technology problems, or peak holiday logistics bottlenecks.

Midway Sports cannot control these logistical delays. But we will communicate promptly with customers affected by carrier delays longer than 48 hours past the maximum delivery timeline.

Shipping Rates & Costs

Shipping fees on sportsmidway.com orders are calculated based on order subtotal. Heavier items with oversized dimensions may include additional carrier-related handling surcharges as well.

Here is an overview of how we calculate standard ground shipping costs:

Order Under $50

Order Between $50-$150

Order Over $150

Expedited 2-day and Next Day shipping options always incur added fees over regular Ground, calculated based on recipient ZIP code.

Packaging & Handling

We make every effort to package orders with care to ensure safe transport to you. Here is some insight into our fulfillment processes:

Packing Materials

Labeling

Security Seals

Assembly

Some Midway Sports purchases require customer assembly before use. For those DIY products:

If you ever feel your order has been packed improperly or damaged in transit, please contact us promptly so we can make it right!

Damaged or Defective Items

Despite our meticulous inspection and packaging processes, occasional problems can occur causing orders to arrive damaged or defective.

If you suspect an item was broken or defective upon delivery, follow this procedure:

Inspect Entire Order & Packaging

Before disposal, carefully check the condition of the exterior box and interior packaging looking for signs of obvious transit damage. Photograph any issues. Also photograph the damaged/defective item itself while still in box.

Report Damage Within 48 Hours

Alert Midway Sports about the problem within 48 hours of delivery. The quicker we know, the faster we can investigate and offer a fair resolution.

Keep All Packaging

Until the issue is resolved, retain the item itself along with ALL original packaging materials and box. We may request photos or need original packaging shipped back to us for claims/inspection purposes.

Contact Options

To report shipping damage/defect:

A member of our Customer Solutions team will respond within 1 business day – usually much sooner! We will walk you through next steps based on the unique circumstance.

Outcomes

Upon review, we will determine the most appropriate resolution on a case-by-case basis. Examples include:

Our goal is always your complete satisfaction! We will do our best to make the situation right.

Returns & Exchanges

If you need to return or exchange a purchase from sportsmidway.com for any reason, please start by reviewing our complete Return Policy on our website.

In summary, here are quick guidelines for returns/exchanges:

Before shipping any return back, you must contact us first to obtain an RMA number and pre-paid return label. Reach out with any other questions!

Contact Our Team

We strive to make the online shopping experience seamless for Midway Sports customers. Please reach out if you ever have any questions or concerns regarding your order!

By Email

Customer Support Team: support@sportsmidway.com

Physical Mail

Midway Sports
123 Main St
Anytown, NY 12345

We look forward to assisting with your sports shopping needs! Let us know if you have any other questions.